You are here: Homepage >> Events In Cardiff >> Courses/Lessons >> Real Seminar: Knowing your Customers with John Lewis, Customer Services Manager
Real Seminar: Knowing your Customers with John Lewis, Customer Services Manager
When: Thursday 24th February 2011 - 6pm-9pm
Where: Zen Room, Atrium Building, University of Glamorgan, Cardiff CF24 2FN
Real Seminars aim to deal with the issues that face businesses. Our goal is to encourage best practice, entrepreneurship and enterprise for SME businesses in South Wales.
The next seminar will look in to how planning effective customer service policies can really boost business performance!
Keynote speaker, Matt O’Sullivan will be sharing the secrets one of the most successful customer relations teams in the UK. As the customer services manager for John Lewis, Matt will be sharing his expert knowledge of customer service procedures and policies.
Expert panel members:
Kevin Copp, Account Director, Institute of Customer Services
Hugh Hilary, General Manager, Park Plaza
Helena Williams, Corporate Development Director, Acorn Solutions University of Glamorgan Representative
Book before the end of January and get 50% off the ticket price!
Visit http://realseminars.co.uk/events for more information